November 2nd: HCTC Day 3 Schedule

9:00 AM - 9:55 AM

Credit Control

Lake Ontario

Understanding the basics of Credit Control can get your notices out the door, but are you aware of the other NorthStar tools that can assist you in optimizing your collections and minimizing your bad debt? Join us to discuss what features can improve your collection workflow such as credit scoring, payment arrangements, credit control exemptions, deposit review and so much more!


9:00 AM - 9:55 AM

Technical Utilization Review

Lake Michigan

As your software vendor, we have a vested interest in ensuring that your IT environment (hardware, network, etc.) is optimally configured for our application’s performance. We also want to ensure that from a security perspective your environment is robust and secure, and that you aren’t exposed to any vulnerabilities. In this session we will discuss how your environment plays a factor in ensuring NorthStar applications run smoothly and securely, and we will look at some common best practices for your overall IT infrastructure. We will also cover how we can help in doing an infrastructure health check to ensure you prevent hardware and environment bottlenecks.


9:00 AM - 9:55 AM

Tuning up your software

Lake Huron

We’ll share some technical strategies with you that address the following issues: Are your processes loading slowly? Do reports seem to run forever? Is it time to archive old data? What you’ll gain. What you’ll lose. Are you prepared to recover from a disaster?


Best Practices for Month End/Year End

Lake Ontario

Have you ever struggled with processing your month and year-end?  Are you completing a full transition to your next month? Come to this session to discuss best practices in completing your month-end or year-end.  Explore the journals and processes that should be run for an accurate and auditable month/year end.

10:00 AM- 10:55 AM 


Top Ten Utilization Review Recommendations You Don't Know Existed

Lake Michigan

Are you using NorthStar and your resources in the most efficient manner? When did you last review your internal processes for accuracy and efficiency? Join us for this session where we share with you the top 10 items that Customers didn't even know existed until they went through the Utilization Review process. Learn how the Utilzation Review process can help your utility start gaining efficiencies today!

10:00 AM- 10:55 AM


User Round Table

Lake Huron

Traditionally one of our liveliest sessions, the Roundtable is an open format for Users to learn from each other. Bring your questions! Share your expertise! Seek solutions! Offer suggestions!

10:00 AM- 10:55 AM


Budget Billing

Lake Ontario

Offering flexible payment options improves customer sentiment as well as reduces your collection efforts.  In this session we will discuss the differences between Budget and Levelized Billing and explore the functionality in NorthStar that makes these offerings easy to deliver to your customers.

11:30 AM- 12:30 PM


Using the Auto Adjust feature

Lake Huron

A walk through of how to adjust a prior bill period meter reading and how BillMaster will auto adjust your billing for you, saving you from having to do those adjustments manually.

11:30 AM- 12:30 PM


You Don't Know What You Don't Know (Formerly Hidden Gems)

Lake Michigan

The You Don't Know What You Don't Know (formerly NorthStar Hidden Gems) session will provide additional features & functionality that will streamline your business processes and assist you in your day to day operations.

11:30 AM- 12:30 PM