October 31st: HCTC Day 1 Schedule 

11:00 AM- 11:45 AM

NorthStar Opening Address

Lake Erie


1:00 PM - 1:55 PM

NorthStar Technology Roadmap

Lake Michigan

Join us for an overview of our product plans for NorthStar in both the short and long term in our Development Cycle.


Automated Processes - Advanced AP Workshop

Lake Michigan

This session is geared to customers who have implemented the Core Suite and have a working knowledge of configuring and maintaining their automated processes. The session will cover configuration such as advanced scheduling, configuring workflow bundles, advanced filters, advanced trouble shooting and much more.  See how you can configure processes and update and maintain your Core Suite to ensure your processes are running in the most efficient manner.

2:00 PM- 2:55 PM


NorthStar - What's New in CIS?

Lake Ontario

What's New and What's Coming at NorthStar. 

2:00 PM- 2:55 PM


Customer Connect 6 - What's New - in Collaboration with a Customer

Lake Ontario

In this session we will walk you through the latest version of Customer Connect 6. Customer Connect version 6 represents a significant step forward in technology and security.  It is built on fully adaptive web technology and is designed for use on both desktop and mobile browsers.  It eliminates the duplication of data through a tighter integration to the NorthStar database via our secure REST API.  It provides a modern and simple user experience to increase use adoption and reduce related support calls.

3:15 PM - 4:10 PM


Detailed Bill Codes and Bill Set Up Workshop

Lake Michigan

What's in a rate?  In this session we provide an overview of NorthStar’s powerful multi-service rate structure.  We will step you through creating and maintaining rates as well as implementing complex rate structures.  We will also investigate non-traditional rates such as flat rates, miscellaneous and others.

3:15 PM - 4:10 PM


mCare 6 - Advances in Service Order Management - In collaboration with Customer

Lake Ontario

Are you looking for better communication between the office and the field? Join us to understand all of the new features in our latest and greatest version of mCare.

4:15 PM - 5:15 PM


Reporting Workshop

Lake Michigan

Building Cognos reports can be a snap. In this workshop we will show you what reports you have at your disposal and how that data can help you improve your workflows.

4:15 PM - 5:15 PM


Day of the Dead

You are invited to our frightfully fun celebration of Día de los Muertos (Day of the Dead) themed party! Enjoy some appetizers, drinks and music. Don't miss out, this party is going to be electric! 

*Included in the Full-Conference registration is admission to our themed evening events. 1-Day Passes do not include admission to our Special Events.
 

 

Special Event 

6:30pm- 8:30pm