October 29th: Pre-conference Day 1 Schedule

9:00 AM-9:55 AM 

NorthStar Secure Cloud

Lake Ontario

The Cloud has come a long way in terms of performance, security and cost effectiveness. Learn about how you can leverage our Secure Cloud platform in order to alleviate all the headaches involved in running your own infrastructure on-premise for the NorthStar suite of applications. Removing this burden allows Utilities to focus on their core business, while at the same time resting assured that their data is backed up, safe and protected in an enterprise-grade datacenter. Is your NorthStar application running on-premise but you want us to manage the servers as far as configuration, patching, health check, etc.? No problem – our Managed Services offering covers all of those requirements.


9:00 AM-9:55 AM 

Outage Management - Data Voice/NorthStar

Lake Huron

Emergency response to water, gas, sewer and electric incidents can be the most challenging part of the job. Come and see how the DataVoice Outage Suite can provide simple and easy to use mobile solutions for the field integrated with a powerful back office suite for both planned and emergency outage management and reporting. Keep your citizens and customers in the know with a customer facing outage portal integrated to your CIS and Customer Engagement solution.


9:00 AM-9:55 AM

Outage Management - Data Voice/NorthStar

Lake Michigan

Emergency response to water, gas, sewer and electric incidents can be the most challenging part of the job. Come and see how the DataVoice Outage Suite can provide simple and easy to use mobile solutions for the field integrated with a powerful back office suite for both planned and emergency outage management and reporting. Keep your citizens and customers in the know with a customer facing outage portal integrated to your CIS and Customer Engagement solution.


Engage with NorthStar

Lake Ontario

Spend this time with our Executive team! Learn the process of becoming a part of our valued NorthStar Family; from the sales process, to the project management through to the transition to support. Learn how R&D supports the entire process and works together with Support, Professional Services and Sales to ensure our customers’ needs are met. This is a great opportunity to meet our Management Team and see how we are continually working to improve and enhance your experience as a NorthStar customer.

10:15 AM-11:10 AM 


Water Meter Health and Conservation - Smartworks/NorthStar

Lake Huron

Learn how we track down non revenue water, how your meters are aging (gracefully or not), alerts on leaks (to you or the customer), map your systems health, investigate rate changes, engage with customers, report to management & shareholders, and more! Join us for an overview of our solutions for water utilities.

10:15 Am- 11:10 AM


Water Meter Health and Conservation - Smartworks/NorthStar

Lake Michigan

Learn how we track down non revenue water, how your meters are aging (gracefully or not), alerts on leaks (to you or the customer), map your systems health, investigate rate changes, engage with customers, report to management & shareholders, and more! Join us for an overview of our solutions for water utilities.

10:15 aM-11:10 AM


Additional Options

Lake Huron

Ever wonder what some of the options in the Harris Family look like or how they are different than BillMaster?  Then this session is for you where we will talk about some of the other options in the Harris family of software and how they may fit your needs.

1:15 PM-2:10 PM


Advances in Integration Capabilities

Lake Ontario

Do you have an Asset Management system that is currently not integrated to your CIS?  Are you looking at increased functionality with your payment processing vendor?  Are you utilizing a GIS system that is not integrated?  This Integration session will be covering the value and flexibility of these integrations and provide a deeper discussion about our NS REST API

1:15 PM-2:10 PM


Technical Tips & Tricks - NorthStar in Partnership with Customer

Lake Michigan

Join us and one of our longstanding customers for helpful technical tips and tricks related to NorthStars CIS and database. 

1:15 PM-2:10 PM


A Day in the Life - a Customer Case Study

Lake Ontario

Do you wonder if your utility is using NorthStar the same way as your industry peers? Care to learn some tips and tricks to make your day run smoother? Join NorthStar and one of our customers as they explain their typical day and how they are effectively using NorthStar CIS

2:30 PM- 3:25 PM


BillMaster’s Billing Diversity

Lake Huron

BillMaster has a number of different ways to bill its customers. From using BillingGroups and Billing Codes, to Regular Billing and Summary Billing. BillMaster has a way to work for almost every type of billing situation. In this presentation we will be covering Billing Groups, Billing Codes, & Billing Overrides. What they are, what they do, and how they work. We will also cover what some of these they won’t do. We will also cover a couple of different types of billing, (i.e. Regular Billing vs. Summary Billing).

2:30 PM- 3:25 PM


Distributed Generation - Round Table

Lake Michigan

Join NorthStar and SmartWorks in this open round table session discussing the relevant issues and future trends for distributed power generation in competitive electricity markets.

2:30 PM- 3:25 PM


NorthStar Shark Tank

Lake Ontario

New this year! Group work with other industry professionals. This is the chance to work together and deliver a short presentation to NorthStar about what you'd like to see in the future within our CIS.

3:30 PM- 4:30 PM


Special Processes - Making your life easier

Lake Huron

We go over some of the more common Special Processes to show you how a couple clicks can deter a headache and frustration.

3:30 PM- 4:30 PM


Using SSRS to Enhance Your Bill Presentment

Lake Michigan

SQL Server Reporting Services can enhance your bill presentment. Come to this session to find out how this can help you and your customers.

3:30 PM- 4:30 PM