Customers expect instant self-service and information at their fingertips. Mobile consumer engagement applications provide an opportunity to connect with customers and offer higher levels of customer service, while reducing the workload of CSRs.
NorthStar CustomerConnect turns passive rate-payers into active partners through a powerful and user-friendly customer portal app available over smartphones, tablets, and laptops. Easy access to account information strengthens customer service and engagement, and the convenience of an application results in operational efficiencies for utilities.
Enhances relationships with your customers through transparency and engagement
Facilitates business process improvements to save money in the short- and long-term
Demonstrates value by leveraging investments made in smart infrastructure and technologies
Augments public participation in key conservation programs to achieve operational efficiencies
Achieves government regulatory requirements related to access and control of information
Reduces workload for CSRs, allowing them to focus on higher priority customer service tasks
Adheres to the strictest security protocols with robust end-to-end encryption, user authentication, and time-outs, ensuring that only authorized personnel obtain access