Customers are the lifeblood of your utility. Their satisfaction is a priority and measure of your success. Modern technologies provide the opportunity to empower staff and deliver consistent customer service experiences at every touchpoint.
NorthStar CIS helps successfully manage millions of customer accounts and utility bills every month, even in complicated deregulated markets and from alternative energy sources. We understand that a utilities’ customer service department is on the frontlines of managing relationships with customers. From new account set-up to credit history profiling, NorthStar CIS supports all customer interactions through a robust, reliable and highly configurable application suite.
- Automates redundant and monotonous tasks so staff can focus on customer service priorities
- Guides users through configurable best practices workflows and validations to ensure quality and consistency in customer service experience
- Delivers accurate data to CSRs enabling them to be informed decision makers
- Supports supervisors with key performance metrics around CSR workload, call volumes and field operations statuses to effectively manage workload, performance and expectations
- Offers self-serve configurability of key values, screens and menu items to save costs and delays often associated with custom software development
- Provides document management for quick and easy access to relevant files associated to consumer accounts, premises and orders.
- Integrates with other vendors’ systems through a robust REST application programming interface (API)