Customers are the lifeblood of your utility. Their satisfaction is a priority and measure of your success. Modern technologies provide the opportunity to empower staff and deliver consistent customer service experiences at every touchpoint.
NorthStar Customer Information System (CIS) helps utilities manage millions of customer accounts and utility bills every month. From new account set-up to credit history profiling, NorthStar CIS supports all customer interactions through a robust, reliable, and highly configurable application suite.
Automates redundant and monotonous tasks so staff can focus on customer service priorities
Guides users through configurable best practice workflows and validations to ensure quality and consistency in customer service experience
Delivers accurate data to CSRs, enabling them to be informed decision makers
Supports supervisors with key performance metrics around CSR workload, call volumes, and field operations statuses to effectively manage workload, performance and expectations
Offers self-serve configurability of key values, screens and menu items to save costs and delays often associated with custom software development
Provides document management for quick and easy access to relevant files associated to consumer accounts, premises and orders
Integrates with other vendors’ systems through a robust REST application programming interface (API)
Is effective in deregulated markets and with alternative energy sources