Privacy Agreement 

NorthStar Utilities Solutions (“NorthStar”, "we", "us", "our") is committed to protecting the privacy and security of the personal information we receive and collect from you through the mCare product.  We also believe in transparency and are committed to informing you about how we treat your personal information.


Web analytics involves the collection, analysis, measurement and presentation of data on mCare use, for the purpose of understanding and optimizing feature use. The information collected by local browser storage may be used by Web analytics to keep your interactions with mCare in memory.

NorthStar Utilities uses the information for its own internal statistical and analytical purposes, to evaluate and enhance users' experience of the mCare product by identifying user preferences and trends that we may use to further develop our product.

When your access mCare, NorthStar Utilities collects the following types of information, for web analytics, such as:

•            the organization name

•            the mCare version

•            the mCare action  & the date and time of your request;

•            the public internet protocol (IP) address of your organization’s network or your computer;

•            the type of operating system; and the type of browser & browser settings used.

•            Data collected for web analytics purposes will sometimes go outside of Canada to the United States of America and may be subject to the governing legislation of that country, such as the USA Patriot Act.

NorthStar uses Google Analytics, and the data gathered are sent to Google, an external service provider. Your IP address is anonymized before being saved on the Google server, in order to safeguard your Information. The data gathered are anonymized by truncating your computer's IP address. No Personal Information identifying you is saved or provided to Google.

Google Analytics uses browser local storage on your device for tracking purposes. For more information, consult the Google Analytics website and its privacy policy.

You can choose to turn off the Google Analytics by making a simple adjustment to mCare configuration. 

Our Role in Protecting the Privacy and Security of Your Personal Information

NorthStar Utilities Solutions is responsible for adhering to applicable data protection principles and laws and to safeguarding data collected through mCare.

Disclosure of Personal Information

We will not share information collected through mCare with any third party outside of our organization, other than as stated in this Notice.

Cross Border Transfers of Personal Information

NorthStar Utilities Solutions stores and processes data in Canada.  While the data protection, privacy and other laws of Canada might not be as comprehensive as those in your country, we take necessary and appropriate steps to protect the security and privacy of collecting information.  By using mCare  or requesting services from us, you understand and consent to the collection, storage, processing and transfer of information collected pursuant to this Agreement to our facilities in the Canada and those third parties with whom we share it as described herein.

If you have questions, need additional data, or have concerns about our privacy practices, please contact us at