MOBILE WORKFORCE MANAGEMENT
Empowering field service teams to do their best work.
ServiceLink
Designed for efficiency and built for speed. ServiceLink enables water, gas, electric, and sanitation teams to streamline operations, optimize scheduling, enhance productivity, and deliver exceptional customer service.
DISPATCH | Plan and Optimize Field Service Work
Real-time scheduling, optimization, routing, inventory, analytics, AVL, GIS, dispatching and communications.
MOBILE | Deliver Exceptional Customer Service in the Field
Always connected and easy-to-use, with quick access to work order details, directions, and customer contact info.
Web-based app, optimized for larger screens
Powerful tools for viewing & managing field service work
Flexible to match desired use and workflow
Pre-configured for fast deployment
Mobile-based app, optimized for phones & tablets
Designed for efficient field service work
Always on, including areas with limited or no connectivity
Easy to learn and use
Browse Product Features and Benefits
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Optimize resource allocation with configurable appointment slots and efficient routing.
What you get:
Get accurate and timely resource assignment.
Reduce travel, costs, emissions, and extend fleet life.
Increase customer satisfaction with fewer missed appointments and compliance with SLAs.
How we do it: Real-time scheduling, skills matching, smart routing, work pools, self-dispatching
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Enable instant updates and visibility for better decision-making and responsiveness.
What you get:
Make better decisions and respond quickly to changing conditions.
Deploy the right people to the right location.
Communicate changes to scheduled work and work in progress, in real-time.
How we do it: Real-time status updates and seamless communication
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Adapt quickly to changing requirements with customizable workflows.
What you get:
Adapt quickly to changing requirements and processes.
Reduce errors through validation of data entry.
Provide job completion forms that are easy to use and complete.
How we do it: Job completion forms, workflow configuration, data validation
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Reduce broken appointments, improve efficiency and keep customers informed every step of the way.
What you get:
Allow customers to choose and book the times that align with their schedules.
Reduce customer support calls related to appointments.
Seamlessly confirm appointments with our convenient notification system.
How we do it:
Customer self-service, online scheduling, flexible appointments, citizen notifications, two-way SMS
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Continue working seamlessly even in areas with limited connectivity.
What you get:
Continue field work without interruption in areas with limited or no connectivity.
Prevent data loss when working offline.
How we do it: Offline access, data syncing
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Access ServiceLink on iOS, Android, and Windows devices.
What you get:
Work seamlessly across devices and locations.
Experience screens and features optimized for the device and location of service.
How we do it: Cross platform, mobile friendly, seamless experience
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Ensure compliance with encryption protocols that protect your data.
What you get:
Maintain security across your operations.
Meet compliance standards.
How we do it: Encrypted data, security protocols
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Make data-driven decisions with built-in performance insights.
What you get:
Make data-driven decisions and identify areas for improvement.
Improve efficiency of operations and monitory productivity of team members.
Customize reporting to match business needs.
How we do it: Productivity reports, order completion, time tracking, dashboarding, KPIs
