In-field staff are key to responding to customer requests and addressing day-to-day issues. Their safety and security is a top priority. A modern workforce management strategy built around real-time mobile technologies helps address both.
NorthStar mCare is a real-time mobile workforce management app available over smartphones, tablets, and laptops. A highly configurable and intuitive solution, mCare allows service order information to flow seamlessly from the office, to the field, and back. The result is a continuous, real-time flow of service-order data. With mCare, staff in the field can respond more quickly to customers, as well as update NorthStar CIS in real-time.
Optimizes the assignment of orders to field staff and increases productivity of work completed
Reduces the overhead and administrative costs of manual paper-based dispatching and data entry
Reduces expensive overtime and non-productive idle times by maximizing workload and staff schedules
Improves the safety and security of field staff through real-time visibility into locations and statuses
Enhances customer service by shortening response times to field service requests
Adheres to the strictest security protocols with robust end-to-end encryption, user authentication, and time-outs, ensuring that only authorized personnel obtain access